Built for Results.
Powered by Partnership.
Every strategy we build, every decision we recommend, is designed to drive measurable, sustainable success.
At Measured Success, we believe great Customer Success leadership isn't about checking boxes — it's about driving real, lasting impact.
Whether you're scaling a SaaS company, refining your customer journey, or building a high-performance CS team, we bring hands-on expertise rooted in results, leadership, and customer-first thinking.
Founded by an experienced Customer Success executive with a proven track record of building, leading, and growing top-performing teams, Measured Success combines strategy, execution, and a passion for helping companies (and their customers) thrive.
Our approach is simple: clear strategies, measurable outcomes, people-first leadership.
If you're looking for a partner who knows how to turn customer relationships into revenue growth — while building a culture of ownership, trust, and innovation — you're in the right place.
Our Mission
Measured Success was founded on a simple belief:
Success isn't an accident — it's engineered.
We exist to help businesses align their goals with actionable strategies, using precision, partnership, and accountability to drive real outcomes.
Every engagement is a partnership. Every solution is tailored. Every result is measurable.
Core Values
Precision First
Every plan and recommendation is grounded in clear, strategic thinking.
Partnership Over Transactions
We work with our clients, not for them — true collaboration drives better outcomes.
Measurable Outcomes
If it can’t be measured, it can’t be managed — we track success at every stage.
Sustainable Growth
Real success lasts. We build frameworks that empower long-term momentum.
Founder Spotlight
Leadership Rooted in Service and Growth
Michael McAvoy founded Measured Success with a clear belief: the best business outcomes come from a relentless focus on the customer — and a commitment to leading by example.
With over a decade of experience building and scaling Customer Success organizations, Michael has worked alongside companies across industries to drive measurable growth, operational excellence, and lasting partnerships.
Throughout his career, he’s remained grounded in a customer-first philosophy: that real success starts by understanding clients’ goals, challenges, and aspirations — and by crafting strategies that deliver on those promises with clarity and precision.
As a servant leader, Michael’s approach is hands-on, people-centered, and outcomes-driven. He believes the most powerful leadership happens when you invest deeply in your customers, your team, and your mission — creating environments where growth is both a strategy and a shared reality.