Customer Success you can measure
Consulting for B2B SaaS companies that want retention and expansion to be predictable: journey mapping, health scores, playbooks and CS team coaching.
How Measured Success Helps
Four areas of work, each tied to retention and expansion you can measure.
Customer Journey Mapping
Map onboarding through renewal around what customers are trying to achieve, and remove the friction points.
Health Score Strategy
A health score built from usage, engagement and sentiment, checked against real renewals.
Retention and Expansion Playbooks
Renewal, expansion and executive-alignment playbooks your CSMs will actually use.
CS Team Coaching
Coaching for CS leaders and CSMs on engagement, executive relationships and showing impact.
What People Say About Working With Michael
From people he has led and worked alongside in Customer Success.
“One of the most results-driven and impactful leaders I’ve ever worked with.”
“Supportive. Strategic. And deeply invested in everyone’s success.”
“The best leader I’ve ever had. Inspiring and results-driven.”
What’s New
Built for Results.
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Measured Success is run by Michael McAvoy, a Customer Success leader in enterprise SaaS and MarTech. He has led CS organizations of up to $45M ARR, with 4+ managers and 25+ CSMs, and raised gross revenue retention from 76% to 86%.
The consulting work is the same work: practical systems your team will actually use, tied to numbers you can report.
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